Please note that we will send you your purchase order within our store business hours, we cannot respond immediately.

Once your order form has been received by email, you can proceed to payment. Please note that a deadline will be indicated on the order form to proceed with payment, if the date passes, we will no longer be able to deliver your order on time.

Please note that your reservation can only be final if partial or full payment of your order is made.

Delivery dates are indicated for each product, they correspond to the minimum delivery time. We leave it to you to select the carrier based on your order date.

We plan to deliver the day before your rental reservation date.

This time varies depending on the carrier, the faster it is, the more you will be delivered on the earliest delivery date indicated on the product sheet.

( Example: the delivery date on the product page indicates "Estimated delivery between Monday August 9 and Friday August 12", with Colissimo between August 9 and August 10, Mondial Relay between August 10 and 12).

*Please note that some products do not have access to all carriers.

** Average delivery times, from delivery of the package to the carrier. These deadlines vary depending on the destination.

*** Variable depending on the weight of the package or the amount of your order

Delivery to Mondial Relay Relay Point with return (the card is displayed after payment)

3 to 4 days from € 9.90 up to €300 of order then €19.90 above €500 of order

Delivery to Colissimo Relay Point with return (the card is displayed after payment)

2 to 3 days from 19€ up to 500€ of order then 27€ above 500€ of order

Home delivery Colissimo / Tracked letter with return

2 to 3 days from €14.90 up to €71.35 up to 30kg, special package of €20 for orders up to €500 then €28 for orders over €500 if more advantageous.

For more details, please consult our shipping policy, please note that delivery methods may vary depending on the products.

HOW TO RETURN AN ITEM ?

1. For rental, we insert a return slip in the package, you can then go to the relay point where you collected or to the post office if it is a Colissimo.

In the event of a problem, you can always obtain a new return label by going to the "Return an order" section located at the bottom of the page within 14 days after receipt of the package or click here . You will need to indicate your order number (don't forget the #) and your postal code.

2. Rental products are returned on the last day of rental, the care taken by the carrier in the tracking is taken as proof.

Only the pick-up date counts in the return of the product; loss or delay in delivery by the carrier does not count towards the reimbursement of your deposit.

3. Your deposit will be refunded upon receipt of the item at our premises if the return conditions have been respected.

Additional fees may be requested, we leave it to you to consult the rental conditions.

If the returns portal does not work, please contact us by email or telephone.

4 information for renting disguises and accessories

1. The rental price is indicated on each item, for the rental period, the rates are decreasing depending on the rental period 1, 2, 3, 4, 5, 10, 15 or 30 days.
Prices are indicated on each item.

2. You indicate the date of use of the items, the last day corresponds to the date on which you return the item(s) (note, the post date is taken as proof). For delivery, you receive the item(s) the day before your event at the latest.

Example: you rent a Batman costume from July 2 to July 4. You receive your costume on July 1 and return it on July 4.

Info: Sunday is a mandatory rental day, as it is not possible to return the costume on Sunday.

3. The price includes cleaning of costumes.

4. A deposit is required for rental when placing the order.
The amount will be communicated when ordering (€50 on average). It is debited at the time of ordering and refunded upon return of the item(s).

Rental agreement

By removing the items from the box or store you accept the following conditions:

The rented goods must be postmarked / returned no later than the date indicated on the e-mail receipt, or on the ticket, you can return the package to the following address:

Farfouil in celebration
18 avenue du Général De Gaulle
02200 Soissons

1. Round-trip shipping costs will be included in the original order cost if the product has been shipped.

has. PLEASE NOTE: When you deliver the parcel to the post office or collection point or mailbox, collection times may vary, which will affect your postmark. It is your responsibility to know these times for returning the costume.

2. Overtime charges are equal to 10% of the total rental price per day or nearest day rate and will be charged for rental items postmarked (or returned in person) after the date indicated.

3. Reasonable wear and tear on rental items is to be expected and accepted. All items must be returned dry. If they are packaged damp, they will become moldy and the purchase price will be charged to the customer.

4. If items are returned before the event date, you are entitled to a refund less a restocking fee in the amount of 18% of the rental.

Eligibility for a refund will be determined upon arrival and inspection of the costume. Please contact customer service if you plan to return the unused rental for a partial refund.

5. If you wish to exchange your rental, you can do so by placing a new order and following our returns process for the original order. In order to be eligible for a first order refund (less an 18% restocking fee), you must have the original order stamped/returned prior to your event date. If a package is marked on or after the event date, you will not be eligible for a refund.

Costume rental

1. If items are not returned or are returned damaged, the full replacement cost of the items will be charged. Items returned damaged will be held for 30 days and will only be returned if the customer authorizes us to charge their credit card for the applicable return shipping charges.

2. Reasonable wear and tear of the costume(s) is to be expected and accepted. Damage is considered to have occurred by: tearing, burning, cutting, excessive makeup, removal of buttons, medallions, badges or other types of accessories.

3. Items lost or damaged through negligence in your possession or improper packaging for return will be charged replacement cost.

4. If items require additional cleaning, a cleaning fee of €25.00 will be charged. If we cannot clean an item it will be considered damaged. DO NOT attempt to clean the element yourself.

5. Any temporary changes made to an item will need to be removed and restored to its original condition before returning the item - failure to do so will incur a charge of €20.00 per item. Iron or tape is NOT permitted. Use of iron or tape may result in charges up to the full cost of the item.