4 information for the rental of disguises and accessories

1. The rental price is indicated on each item, for the rental period, you can rent 1, 2, 3, 4, 5, 10, 15 or 30 days.
The prices are indicated on each item.

2. You indicate the date of use of the articles, the last day corresponds to the date on which you return the article(s) (be careful, the date of the post office prevails). For delivery, you receive the item(s) the day before your event at the latest.

Example: you rent a Batman costume from July 02 to July 04. You receive your costume on July 01 and send it back on July 04.

Info: Sunday is a mandatory rental day, as it is not possible to return the costume on Sunday.

3. The price includes costume cleaning.

4. A deposit is required for the rental when placing the order.
The amount will be communicated when ordering (50 € on average). It is debited at the time of the order and refunded upon return of the item(s).

Rental agreement

By taking the items out of the box or from the store you agree to the following conditions:

The rented goods must be postmarked / returned no later than the date indicated on the receipt by e-mail, or on the ticket, you can return the package to the following address:

Farfouil celebrates
18 avenue du General De Gaulle
02200 Soissons

1. Return postage will be included in the original cost of the order if the product has been shipped.

has. PLEASE NOTE: when handing over the parcel at a post office or relay point or mailbox, pick-up times may vary, which will affect your postmark. It is your responsibility to know these times for returning the costume.

2. Overtime charges are equal to 10% of the total rental price per day or whichever is the nearest day package and will be charged for rental items as postmarked (or returned in person) after the date indicated.

3. Reasonable wear and tear on rental items is to be expected and accepted. All items must be returned dry. If packed wet, they will become moldy and the purchase price will be charged to the customer.

4. If items are returned before the event date, you are entitled to a refund less a restocking fee of 18% of the rental.

Eligibility for a refund will be determined upon arrival and inspection of the costume. Please contact Customer Service if you plan to return the unused rental for a partial refund.

5. If you wish to exchange your rental, you can do so by placing a new order and following our returns process for the original order. In order to be eligible for the first order refund (less an 18% restocking fee), you must have the original order stamped/returned prior to your event date. If a package is marked on or after the event date, you will not be eligible for a refund.

Costume rental

1. If the items are not returned or are returned damaged, the full replacement cost of the items will be charged. Items returned damaged will be held for 30 days and will only be returned if the customer authorizes us to charge their credit card for the applicable return shipping charges.

2. Reasonable wear and tear to costume(s) is to be expected and accepted. Damage is considered to have occurred by: tearing, burning, cutting, excessive makeup, removal of buttons, medallions, badges or other types of accessories.

3. Items lost or damaged due to negligence in your possession or improper packaging for return will be charged at replacement cost.

4. If the items require additional cleaning, a cleaning fee of €25.00 will be charged. If we cannot clean an item, it will be considered damaged. Do NOT attempt to clean the element yourself.

5. Any temporary changes made to an item will need to be removed and restored to its original condition before returning the item - failure to do so will incur a charge of €20.00 per item. Iron or tape are NOT allowed. Use of the iron or tape may incur charges up to the full cost of the item.