FAQ's

Delivery dates are indicated for each product.

This time varies depending on the carrier, the faster it is, the more you will be delivered on the earliest delivery date indicated on the product sheet.

(Example: the delivery date in the product page indicates "Estimated delivery between Monday August 08 and Friday August 12", with Chronopost you are delivered on August 08, gls between August 08 and August 09, colissimo between August 09 and 10 August, Mondial Relay between August 9 and 12).

* Please note that some products do not have access to all carriers.

** Average delivery times, from the delivery of the package to the carrier. These times vary depending on the destination.

*** Variable according to the weight of the package

Delivery dates are indicated for each product.

This time varies depending on the carrier, the faster it is, the more you will be delivered on the earliest delivery date indicated on the product sheet.

(Example: the delivery date in the product page indicates "Estimated delivery between Monday August 08 and Friday August 12", with Chronopost you are delivered on August 08, gls between August 08 and August 09, colissimo between August 09 and 10 August, Mondial Relay between August 9 and 12).

* Please note that some products do not have access to all carriers.

** Average delivery times, from the delivery of the package to the carrier. These times vary depending on the destination.

*** Variable according to the weight of the package

Mondial Relay delivery

3 to 4 days from €4.50

So Colissimo delivery at home or at a relay point

2 to 3 days from 5.55€

GLS Option delivery to your home

+ 1 to 2 days from €11.99

Chronopost delivery to a relay point

24h from €11.99

Chronopost home delivery

24h from 13.90€

ADR Delivery (Artifices)

2 to 3 daysfrom €13.20

Home delivery

7 to 15 days Free

Dispatch

2 to 3 days from €4.50

Mondial Relay delivery

3 to 4 days from €4.50 to €45.80 depending on the weight of the package up to 30 kg

(Free from 49€ of purchase)

So Colissimo delivery at home or at a relay point

2 to 3 days from €5.55 up to €27.60 depending on the weight of the package up to 5 kg

Delivery GLS Option At home +

1 to 2 days from €11.99 up to €99.80 depending on the weight of the package

Chronopost delivery to a relay point

24h from €13.90 up to €48.90 depending on the weight of the package up to 20 kg (offer valid only in metropolitan France)

Chronopost home delivery

24h from €15.85 up to €46.50 up to 20 kg (offer valid only in mainland France)

ADR Delivery (Artifices)

2 to 3 days from €13.20 to €119.80 depending on the weight of the order

Home delivery within 7 to 15 days

Free

Dispatch

2 to 3 days from €4.50 to €119.80 depending on the weight of the order

For more details, please see our shipping policy, please note that delivery methods may vary by product.

Yes, we offer delivery worldwide provided that delivery is possible from France. Delivery costs are shown in your basket.

The ordering process is as follows:

Choice of items and addition to cart

Choice of delivery method

Acceptance of the T&Cs

Validation of basket contents (1st click)

Identification on the site www.farfouil-en-fete.fr if you are not already identified, or registration

Verification of the billing and delivery address.

Selection of payment method

Order validation (2nd click)

You will receive an order confirmation email once the order has been validated.

You will then receive an email as soon as the package is shipped with a link to follow the delivery steps.

Payment for purchases is made at the customer's choice:

For Metropolitan France, Corsica, Principalities of Monaco and Andorra:

- by credit card: Visa, MasterCard, Carte Bleue, issued in France

You will be redirected to our bank's secure payment interface. You will need to enter and validate your bank details. The bank will confirm the payment to you.

- by PayPal

You will be redirected to our bank's secure payment interface. You will need to enter and validate your bank details by clicking on the "Paypal" link on the bank's interface. The bank will confirm the payment to you.

- by check (or, in some cases, bank transfer).

Payments by check or bank transfer are made only by telephone.
Once validated your order will be put on hold, you will have 7 days to send us your check (or transfer) accompanied by your invoice or your order number written on the back of it. The check (or bank transfer) should be made for the exact amount, payable to Farfouil en fête and sent to the address Farfouil en fête, 18 avenue du Général De Gaulle 02200 Soissons. Your order will be shipped upon receipt of the check (or bank transfer).

For Belgium:

- by credit card: Visa or MasterCard

You will be redirected to our bank's secure payment interface. You will need to enter and validate your bank details. The bank will confirm the payment to you.

- by PayPal

You will be redirected to our bank's secure payment interface. You will need to enter and validate your bank details by clicking on the "Paypal" link on the bank's interface. The bank will confirm the payment to you.

For other countries or delivery destinations:

Payment is made exclusively by credit card or bank transfer. Orders by bank transfer must be placed by telephone in order to obtain the bank details to proceed with the transfer. In this case we will reserve the items ordered until receipt of your transfer (maximum 5 working days after the order).

Farfouil en fête implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.farfouil-en-fete.fr. All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

As part of a payment by credit card, the debit of the amount of the invoice will be made instantly or almost by the banking institution. The fact of validating your order therefore generates the payment of it.

Farfouil en fête implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.farfouil-en-fete.fr. All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

Return costs are the sole responsibility of the customer. The exercise of the right of withdrawal gives rise to a refund due within fourteen (14) days from the date on which you exercised this right. Reimbursement is deferred until we have received the goods or until you have provided proof of shipment of the goods. We will reimburse your order as well as the delivery costs (Delivery costs with supplement - such as so-called express deliveries - are reimbursed within the limit of the standard delivery costs).

1. Go to the Return an order section located at the bottom of the page within 14 days of receipt of the package or click here . You will need to indicate your order number (don't forget the #) and your postal code.

2. You must return the product(s) no later than 14 days after notifying us of your return request.

The returned product(s) must be new, unused and in their original box, perfectly intact. A disguise can of course be worn to be tried on but must be returned perfectly in its protective packaging if it is not suitable, with its cardboard visual. Any return of goods must be sent to Farfouil en fête 18 avenue du Général De Gaulle 02200 Soissons.

We inform you that the return costs are the responsibility of the customer.

You can print a return label, in this case we deduct €5.90 from the refund, this is not mandatory, you can return the product by the method of your choice.

3. The refund will be made upon receipt of the item on our premises if the return conditions have been respected.

In the event that the returned product(s) do not comply with the return conditions set out above, a check for €5.90 will be requested from the customer if they wish to recover their item(s).

If the return portal does not work, please contact us by email or telephone.

Click here to return your order.